Reference

How 644jili Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — along with how we store it, who can see it, and what rights you hold.

Account data kept securebKash, Nagad, Rocket payment details protectedYour rights clearly explainedNo unnecessary data sharingContact us to request changes
644jili How 644jili Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have structured our data practices around four areas: secure storage, cookie control, account-level access, and retention limits. Each area reflects how we actually operate the platform for Bangladesh, where your bKash, Nagad and Rocket wallet details are part of every transaction flow.

Secure Storage

Account credentials and payment references are stored with encryption. Your bKash and Nagad transaction IDs are never exposed in plain text outside the secure payment flow.

Cookie Control

We use session cookies to keep you logged in across the lobby and your account wallet. You can block or delete cookies in your browser, but some account features may not work as expected if you do.

Account Access

Only you and authorised 644jili staff with a verified operational need can view your personal account data. Staff access is logged and reviewed as part of our internal processes.

Data Retention

We keep your data while your account is active. After account closure, data is held for a further period as applicable rules require, then deleted or anonymised from our records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team handles those requests directly. You can reach us through live chat inside the platform, by email, or through our help page. We aim to acknowledge data requests promptly and respond with clear next steps.

Live Chat Open the chat widget from inside your account. Identify yourself with your registered mobile number and we will pull up your data record.
Email Support Send your request to our support email address listed in your account settings. Include your account ID and the specific data matter you are raising.
Help Page Our help page has a dedicated privacy request form. Fill in your account details and describe what you need — deletion, correction or a copy of your data.

Common Questions About Your Privacy at 644jili

These questions cover what we hear most from account holders in Bangladesh about how their data is managed, what rights they have, and how to act on those rights.

We collect your name, mobile number, and the payment method you register — bKash, Nagad or Rocket. Device and session data is also recorded to keep your account secure.

Yes. Submit a request through live chat or the privacy form on our help page. Include your account ID and we will respond with the data we hold on your record.

Contact us via email or live chat with your account ID and a clear deletion request. We process deletions in line with applicable rules — some data may be retained for a mandatory period before removal.

We do not sell your payment data. Transaction references from bKash, Nagad and Rocket are shared only with the payment processor involved in completing or verifying your specific transaction.

Disabling cookies may log you out between sessions and affect how the lobby loads on your mobile. Session cookies are what keep your wallet and account state consistent as you browse.

After closure, we retain your data for a period required by applicable rules. Once that period passes, your data is deleted or anonymised from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.