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Terms and Conditions That Govern Your Account

These terms set out how your 644jili account works — what you can do, what we expect, and how your wallet activity via bKash, Nagad, and Rocket is handled.

Account eligibility applies by regionbKash, Nagad, Rocket coveredTerms updated without prior noticeOne account per personLocal law takes precedence
644jili Terms and Conditions That Govern Your Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data and wallet activity are handled with care. We do not share your bKash, Nagad, or Rocket transaction details with third parties outside of what is necessary to process your payment. Here is how we approach the four areas that matter most to you.

Account Security

Your account is protected by OTP verification on login and at withdrawal. If you notice unusual activity, report it immediately via live chat so we can freeze and review the account.

Data Retention

We keep account records — including wallet transaction logs for bKash, Nagad, and Rocket — for as long as your account is active and for a period after closure, as required by our internal policy.

Requesting Changes

To update your registered details or request a correction to your account record, contact support via email with your account ID. We'll confirm the change once identity is verified.

Cookie and Session Use

We use session cookies to keep your account active as you move between the lobby, wallet, and live tables on mobile or desktop. You can clear cookies, but this will log you out each time.

REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or if you have a question about how a specific rule applies to your account or wallet, our support team can walk you through it. We handle account-related queries including wallet verification, bKash deposit disputes, and account suspension queries. Reach out through any of the channels below.

Team online

Live Chat

Open the chat icon from any page on 644jili. Our support team responds to terms and account queries as they come in during operating hours.

Email Support

For detailed queries — such as account review outcomes or wallet dispute context — email us and include your registered account details for a faster response.

Account Help Centre

The Help Centre inside your account covers common terms questions, wallet linking steps, and what happens during an account review or suspension period.

Frequently Asked Questions About These Terms

These are the questions we hear most often from account holders about how the terms apply to their day-to-day use of 644jili — covering wallets, account status, eligibility, and what happens during a review.

No. Your deposit wallet must be registered in your own name and match your account details. Deposits from third-party wallets may be reversed and your account flagged for review.

Multiple accounts are not allowed under these terms. If we detect duplicate accounts, both may be suspended while we carry out a review. Only one account per person is permitted.

We may update these terms at any time. We aim to note significant changes, but continued use of your account after any update means you accept the new version as it stands.

Eligibility depends on your local law and the region you are in. We do not make that determination for you. It is your responsibility to check whether access is permitted where you are.

Contact support via live chat or email with your transaction reference and account ID. Our team will review the wallet log and respond with the status of your withdrawal request.

You can submit a data deletion request by emailing support with your account ID. We will process eligible requests in line with our retention policy after your account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.